COURSE CODE 252035
NQF LEVEL 5
80 NOTIONAL HOURS
TRAINING CONTACT PLUS SELF STUDY,
This course targets managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
The qualifying learner is capable of:
- Selecting a first line manager for a specific position.
- Planning the coaching process of a first line manager.
- Coaching selected first line manager.
- Monitoring and measuring the results of coaching sessions
This course targets managers in all economic sectors. These managers would typically be managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. The competent learner will be capable of, formulating performance standards for team members in a unit, establishing systems for monitoring performance of team members, preparing for a performance review of a team member, conducting performance review interview.
The Business Communication Course requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The unit standard enables learners to recognize and effectively use textual conventions and features specific to business texts.
With this course you will be able to manage first line managers in an organizational entity, Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
This course enables individuals to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.Implementing a strategy to resolve conflict